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Download the PluriID WPS software to synchronize your PluriID token.
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Install the PluriID token and get started with comprehensive protection
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What happens if I lose my PluriID token
You can access your machine using the twenty-digit Master Key. The Master Key is unique to each token and can be found inside your PluriID package.
Where do I enter my Master Key
You enter the Master Key the same way you enter the OTP; to login you enter your normal fixed password and the twenty-digit Master Key in the box where you would normally enter the six-digit PluriID OTP.
What happens if I lose my PluriID token and my Master Key
If you are locked out of your computer and you don’t have the PluriID token or the Master Key then you will need to reinstall your operating system. For security reasons, we do not keep a copy of the Master Key. Therefore, we strongly recommend that you save a copy of the Master Key in a secure place that can be accessed in emergency situations, such as if you lose the token.
I pressed the PluriID token button and entered the six-digit password into my login screen, but I can’t gain access to my computer. What can I do
This could happen because you wrongly typed the OTP. Press the token and enter the next OTP. In case where the token is desynchronized, you’ll be prompted to enter two OTPs in sequence before being granted access.
What do I do if the PluriID token becomes unsynchronized from my computer
If you do not have access to the machine, use the Master Key to login and then follow the above procedure.
- Go under Start>All>Programs>Plurilock
- Click on WPS Configuration to start the configuration tool
- Click on the Synchronize with token button
- Press on the token and enter the OTP and click on the Next button
- Press again on the button and enter the next OTP and click on the Proceed button
- A message “Token was successfully synchronized” will be displayed; click on the OK button.
What happens if I press the PluriID token button multiple times in succession without entering a password
There is a synchronization window with a lower bound and upper bound. By default, we set the lower bound to 1 and the upper bound to 500 (settings can be changed). If you press the token in succession a number of times less than the lower bound, the next time you press the token and enter the (correct) OTP, access will be granted immediately. (ie. if you push the token button once, access will be granted immediately) If you press the token button in succession a number of times greater the lower bound but smaller than the upper bound, you’ll be prompted two OTPs in a row to resynchronize the token; access will be granted if both OTPs are correct (ie. if you push the token button five times, you will need to enter two OTPs in a row to gain access). If you press the token in succession a number of times greater than the upper bound, the next time you enter the OTP, access will be denied and you’ll have to access using the Master Key, and then resynchronize the token (ie. you push the token button 510 times, you will need to enter the Master Key and resynchronize the token using the configuration tool).
What do I do if the token isn’t turning on when I press the button to generate a password
This could mean a battery problem with the token. You can access the computer using the Master Key. If the token is under warranty, you can obtain replacement of the token. Otherwise you’ll have to purchase a new token.
Does the PluriID token need to be in close proximity to my computer for authentication to work
Can I use PluriID to gain remote access to my machine
Yes, you can use PluriID to gain remote access to your machine; the procedure is the same as when you access locally to the machine.
Can PluriID be used for network authentication as well
PluriID can be used to access a machine whether the machine is standalone or connected to the network.